Thank you for choosing Ostazy Academy! We strive to provide high-quality courses and services to ensure your learning experience is rewarding. Please read this Refund and Returns Policy carefully before making a purchase. By purchasing a course or subscription on ostazyacademy.com, you agree to the terms outlined below.
1. Digital Products and Services
All courses, subscriptions, and other digital content provided on ostazyacademy.com are non-tangible, irrevocable goods. Due to the nature of digital products, we generally do not offer refunds once a purchase is completed. However, we understand that exceptional circumstances may arise, and we are committed to addressing them fairly.
2. Eligibility for Refunds
Refund requests will be considered under the following circumstances:
- Technical Issues: If you are unable to access the course due to a technical issue on our platform that cannot be resolved within 48 hours.
- Incorrect Purchase: If you accidentally purchased the wrong course or subscription.
- Dissatisfaction: If you are dissatisfied with the course content, provided that:
- Your refund request is submitted within 7 days of the purchase date.
- You have completed less than 10% of the course content.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
- If you change your mind after purchasing a course.
- If you fail to meet the course requirements or do not complete the course.
- If you are removed from the course due to a violation of our Terms and Conditions or Code of Conduct.
- If the refund request is submitted after 7 days from the purchase date.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [contact@ostazyacademy.com] within 7 days of your purchase.
- Provide the following details:
- Your full name and email address associated with your account.
- The course or subscription name.
- The reason for your refund request.
- Our team will review your request and respond within 5 business days.
5. Refund Processing
- If your refund request is approved, the refund will be processed within 10 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Please note that processing times may vary depending on your payment provider.
6. Subscription Cancellations
- If you have purchased a subscription, you may cancel it at any time. However, cancellations will not result in a refund for the current billing period.
- Your access to the subscription content will continue until the end of the current billing cycle.
7. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Email: [contact@ostazyacademy.com]
Address: [Your Company Address]